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Frequently Asked Questions
We answer the most common questions we get from practitioners.
What can I order for patients who live in New York, New Jersey, or Rhode Island?
My practice is outside the US. Can I order lab tests for my patients?
How do I place an order?
Which labs can I order through Rupa?
What if I use other labs not in your catalog?
How does Rupa Health work?
What EMR / EHR systems do you integrate with?Currently, we integrate with Practice Better and OptiMantra. With these EMR connections, you place orders as usual in Rupa.
What if I keep kits in my office?You can now use Rupa with your in-office kits that you hand out to the patient in person or draw in the office.
How do I get results?
How to connect Practice Better EHR to Rupa
What's the best way for me to get started?
Do I need to have existing accounts with these labs before signing up?
Can admin staff members complete orders on a practitioner’s behalf?
How do I add others from my clinic to Rupa?
What happens if I already have existing accounts directly with the labs?
What is the patient experience like?
What kinds of questions does the Rupa Patient Support Team handle?
How does finding a blood draw station work?In our instructions email, we share customized phlebotomy options with your patient based on their location.
Do you help patients throughout the process?
What happens if there are issues with the labs or a patient needs to re-collect?
Do you nudge patients to complete their tests in a timely way?
Can patients have access to results?
What are the customer service hours?
How can I see what emails you send to my patient or resend them?
How does Rupa Health’s pricing work?
What payment options do you offer for patients?Credit, Debit, HSA, FSA, and 3-Month Interest-Free Payment Plans
As a practitioner, can I pay for the test myself and charge my patients separately?
As a practitioner, can I add an additional line item to my Rupa order?
Do you accept insurance?Lab Tests Covered by Medicare
Do you help patients navigate insurance reimbursement?We have built a downloadable PDF guide to help your patients create Superbills on their own
What is your return policy for kits?
What billing options are available?