Frequently Asked Questions
Answers to common questions from practitioners
52 articles
- How do I place an order?
- Which labs can I order through Rupa?
- What if I use other labs not in your catalog?
- How does Rupa Health work?
- What EMR / EHR systems do you integrate with?
- How do I get results?
- How do I track my client’s results over time?
- How do I Stock Kits in Office and Manage Inventory with Rupa?
- How do I order blood labs on Rupa?Discover how blood testing works on Rupa — from creating panels to tracking patient results.
- How to connect Practice Better EHR to Rupa
- What's the best way for me to get started?
- Do I need to have existing accounts with these labs before signing up?
- Can admin staff members complete orders on a practitioner’s behalf?
- How do I add others from my clinic to Rupa?
- What happens if I already have existing accounts directly with the labs?
- What is the patient experience like?
- What kinds of questions does the Rupa Patient Support Team handle?
- How does finding a blood draw station work?In our instructions email, we share customized phlebotomy options with your patient based on their location.
- Do you help patients throughout the process?
- What happens if there are issues with the labs or a patient needs to re-collect?
- Do you nudge patients to complete their tests in a timely way?
- Can patients have access to results?
- What are the customer service hours?
- How can I see what emails you send to my patient or resend them?
- What is the Quest patient experience?Learn about the patient experience when completing Quest testing through Rupa.
- What is LabShops?
- How do I get started with creating a LabShop?
- What does Physician Services mean for my LabShop?
- How many tests can I add to my LabShop?
- I run a course and bundle testing into the course price, can I still use LabShops?
- Am I able to set-up a LabShop that goes through my license?
- Can I create multiple storefronts?
- How do I view order results from my LabShop?
- Will everyone in my clinic have access to the same LabShop?
- What is the client experience like?
- How much does it cost for me to use Rupa’s LabShops?
- What payment options will clients have to pay for lab testing?
- Can I add a different fee for each test in my LabShop?
- How do I add an additional fee to my LabShop orders?
- What if clients have questions about their results?
- How do clients receive their results?
- How does Rupa Health’s pricing work?
- What payment options do you offer for patients?Credit, Debit, and 3-Month Interest-Free Payment Plans
- As a practitioner, can I pay for the test myself and charge my patients separately?
- As a practitioner, can I add an additional line item to my Rupa order?
- What is your return policy for kits?
- What billing options are available?
- When You Can Expect Custom Fee Payouts
- Custom Fee & Stripe FAQ