What is the patient experience like?
Updated over a week ago

As an extension of your care team, Rupa is here to ensure all of your patients have the best possible experience with lab testing. Root cause medicine is personalized, and so is our patient experience! After you submit your order, our support team of real humans is here to guide your patients to the finish line. Our team checks in with your patient via email at these touch points:

  • When you place the order

  • When the kits have shipped

  • When we send personalized testing instructions and phlebotomy options

  • At the 2-week mark to make sure testing went smoothly

Want to know exactly what we send to patients? You can see our full patient experience here!

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