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What happens if there are issues with the labs or a patient needs to re-collect?
What happens if there are issues with the labs or a patient needs to re-collect?
Updated over a week ago

We maintain contact with labs throughout the process. If there are Specimen Issues with your patient’s sample, the lab will contact us. We resolve these between the lab and the patient and message you about the resolution. If a recollection kit is needed, our team will send your patient a new kit, free of charge.

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