Fullscript and Rupa are coming together to support whole-person care in one platform. Once your practice is eligible, you’ll be guided through a short process to move your labs workflow from Rupa to Fullscript.
On Fullscript, you’ll be able to:
Order labs, recommend supplements, and manage patient care in one place
Access flexible billing options, phlebotomy services, and real-time order updates
Use clinical decision support tools to help interpret lab results
Your existing Rupa data will transfer automatically, including order history, patients, favorites, custom panels, bundles, preferred phlebotomists, results notification preferences, and text snippets.
This guide walks you through the steps to move your account and finish setting up labs on Fullscript.
Eligibility for moving to Fullscript
Your practice will only be asked to move once the tests, features, and integrations you use on Rupa are available on Fullscript. You’ll be notified when you’re eligible, with a 14-day window to complete the move.
Note: If you don’t take action during your 14-day window, your Rupa account will become view-only, with all information preserved. New orders can then be started on Fullscript, where your existing data will be ready for you to pick up where you left off.
What to expect before your move
To help your practice prepare, we’ll share resources and reminders ahead of your move.
Prepare with a personalized toolkit. About four weeks before your move window opens, you’ll receive a toolkit tailored to your lab usage, including a practice checklist, a platform comparison, and patient-ready resources.
Review your account settings. Confirm that your Rupa account details—such as license, NPI, and team member emails—are up to date. If you manage multiple Rupa or Fullscript accounts, decide which Fullscript account will receive your Rupa labs data.
Continue placing orders through Rupa. Keep placing lab orders on Rupa as usual until you start the move. Any testing already in progress will continue without disruption.
Watch for your invitation. When your 14-day move window opens, your team will be notified by email and through a banner in your Rupa dashboard. From there, you’ll start the transfer through a short guided process.
Example of the banner in Rupa notifying you that your move window is open.
Tip!
For a look at what’s moving with you and where to find and review this data in Fullscript, see Finding Rupa labs data in your Fullscript account.
Moving your solo practitioner account
Complete the move in just a few minutes without disrupting your day. To begin moving your solo practitioner account:
While logged into your Rupa account, click Move to Fullscript in the pop-up or banner.
On the Moving from Rupa to Fullscript screen, review each section and follow the prompts to continue.
3. When asked if you already use Fullscript, choose either Yes, use my existing Fullscript account or No, create a new Fullscript account to ensure your Rupa data and order history transfer correctly.
Note: The Fullscript account selected during this step will become the destination for your Rupa labs data. Make sure you’re selecting the correct Fullscript account before continuing.
4. Click Next.
5. Based on your answer in the previous step, you’ll either sign in to your Fullscript account or create a new account.
6. Connect your Rupa Health account to Fullscript by clicking Authorize access.
7. When prompted, click Authorize to allow Fullscript to access your Rupa account.
8. If prompted, review the confirmation details, then click Confirm move!
Note: If you have staff members on Rupa, they will move automatically alongside you. As the provider, you may be prompted to match your staff to their corresponding Fullscript account (or invite to join) before you can finish the move.
At the end of setup, you’ll land on your Fullscript homepage with a pop-up confirming that your Rupa information is being imported. This import is automatic and should only take a few minutes. You can click away from this pop-up at any time—clicking away from this alert will not affect your import.
From there, continue to Finish setting up labs in Fullscript to complete the onboarding steps.
Moving your multi-practitioner account
Multi-practitioner accounts move to Fullscript through a scheduled overnight data transfer. Your practice’s designated Account Owner will schedule the move on behalf of the entire practice. The transfer takes place during off-hours (1–4am EST) on the selected date.
Tip!
Before scheduling your move, view or update your team’s Account Owner in your Rupa settings.
To schedule the move of a multi-practitioner Rupa account to Fullscript:
Click Schedule Now in the pop-up window.
Review the information in each section and follow the prompts to continue.
3. When asked if you already use Fullscript, choose either Yes, use my existing Fullscript account or No, create a new Fullscript account.
Note: The Fullscript account selected during this step will become the destination for your Rupa labs data.
If you’re part of a multi-practitioner clinic, this choice determines where your entire team’s Rupa data will be transferred. Data from a single Rupa account cannot be split across multiple Fullscript accounts, so confirm you’re selecting the correct Fullscript account before continuing.
If you’re unsure which account to use, contact support before continuing.
5. Click Next.
6. Based on your answer in the previous step, you’ll either sign in to your Fullscript account or create a new one.
7. After you sign in or create an account, connect your Rupa Health account to Fullscript by clicking Authorize access.
8. When prompted, click Authorize to allow Fullscript to access your Rupa account.
9. You’ll see a notice that everyone in your account will be moved to Fullscript. Click Confirm move!
10. On the Moving your team members to Fullscript page, click Start.
11. Match practitioners and staff to their Fullscript accounts (or select Invite to join).
12. Click I’m Ready! Move my data to Fullscript.
13. Select the date you’d like to schedule your move to Fullscript.
14. Click Schedule Move!
After you schedule your move, you’ll see a banner in Rupa confirming your move date and time. Continue placing orders on Rupa as usual until the evening of your scheduled move. Any in-progress orders will continue without disruption to patient testing.
An example of the banner in Rupa reminding you of your scheduled move to Fullscript.
After your scheduled move is complete, you’ll sign in to Fullscript to finish setting up labs and complete onboarding. See Finish setting up labs in Fullscript for the next steps.
Review and match patient accounts
In some cases, you may be asked to review and match patient accounts before your data transfer is complete. This happens when a patient in Rupa has the same email address as a patient in Fullscript, but their name appears slightly different. Reviewing these matches helps make sure patient data is transferred to the correct profile.
To review and match patient accounts:
On the Moving your patient data to Fullscript screen, click Start.
2. Compare the patient shown from Rupa with the patient shown in Fullscript.
3. For each match, select Same person or Different person.
4. After reviewing all matches, click I’m Ready! Move my data to Fullscript.
Note: If you select Different person, Fullscript will create a separate patient profile under the same email address.
Finish setting up labs in Fullscript
After your Rupa account is connected, your data begins transferring to Fullscript automatically. This transfer typically completes in a few minutes.
While your data imports in the background, you’ll see a progress banner in your Fullscript account showing the status of your transfer. Fullscript will guide you through a short tour and onboarding checklist to help you get started with labs.
Take the guided tour
When you first arrive in Fullscript, you may see a pop-up inviting you to start a quick tour of the labs experience. This walkthrough highlights where to:
View and track lab orders
Start a new order using the Build plan button
Browse available tests in the Labs catalog
Access Labs settings to manage preferences
You can follow the prompts in the tour or skip it and explore the platform on your own.
Prompt inviting you to start the labs tour in Fullscript.
Complete labs registration
To place lab orders on Fullscript, you must complete labs registration. Click Complete registration to begin.
Example of the labs onboarding checklist showing the Complete registration step.
During registration, you’ll confirm your provider information and review the required agreements.
Review the Terms of Service during labs registration.
You’ll be asked to review the Terms of Service and sign the Business Associate Agreement (BAA) before you can place lab orders.
Sign the Business Associate Agreement (BAA) to complete labs registration.
Depending on your account setup, you may also be prompted to review authorization network access as part of registration.
Set up custom fees
If custom fees were enabled in Rupa, you may be prompted to set them up again on Fullscript. Click Set up custom fees and follow the prompts to enter your fee name, amount, and payout details.
Example of setting up custom fees in Fullscript.
Reconnect your EHR
If your Rupa account was connected to an EHR, you may be prompted to reconnect that integration in Fullscript.
Click Connect EHR and follow the prompts to reconnect your integration. Reconnecting your EHR allows lab orders and results to continue syncing between your EHR and Fullscript.
Reconnect your EHR integration to continue syncing lab orders and results.
Confirm your account details
Next, review your account information and confirm that your details are correct.
If any information differs between your Rupa and Fullscript accounts, you’ll be prompted to review or confirm those details.
Review and confirm your account details during setup.
Confirm your labs settings
Finally, review and confirm your labs settings, such as preferred phlebotomists, signing practitioner preferences, and other account settings.
For multi-practitioner clinics, this step is completed by the account owner.
Review your labs settings before completing setup.
Supporting your move to Fullscript
Our Customer Support team is here to help before, during, and after your move to Fullscript. Our team has experience with both Rupa and Fullscript and can support you through each step of the transition.
If you’re looking for additional guidance during your move, the following articles may help:
You can also contact our team directly:
Email support | |
Phone support | 1-888-488-8153 |
Live chat support | Chat bubble on any Fullscript page. |