Fullscript and Rupa are coming together to support whole-person care in one platform. Once your practice is eligible, you’ll be guided through a short process to move your labs workflow from Rupa to Fullscript.
On Fullscript, you’ll be able to:
Order labs, recommend supplements, and manage patient care in one place
Access flexible billing options, phlebotomy services, and real-time order updates
Use clinical decision support tools to help interpret lab results
Your existing Rupa data will transfer automatically, including order history, patients, favorites, custom panels, bundles, preferred phlebotomists, results notification preferences, and text snippets.
Note: Draft orders in Rupa won't transfer to Fullscript. Complete any draft orders in Rupa before your move, or recreate them in Fullscript after.
This guide walks you through the steps to move your account and finish setting up labs on Fullscript.
Eligibility for moving to Fullscript
Your practice will only be asked to move once the tests, features, and integrations you use on Rupa are available on Fullscript. You’ll be notified when you’re eligible, with a 14-day window to complete the move.
Note: If you don’t take action during your 14-day window, your Rupa account will become view-only, with all information preserved. New orders can then be started on Fullscript, where your existing data will be ready for you to pick up where you left off.
What to expect before your move
To help your practice prepare, we’ll share resources and reminders ahead of your move.
Prepare with a personalized toolkit. About four weeks before your move window opens, you’ll receive a toolkit tailored to your lab usage, including a practice checklist, a platform comparison, and patient-ready resources.
Review your account settings. Confirm that your Rupa account details—such as license, NPI, and team member emails—are up to date. If you manage multiple Rupa or Fullscript accounts, decide which Fullscript account will receive your Rupa labs data.
Continue placing orders through Rupa. Keep placing lab orders on Rupa as usual until you start the move. Any testing already in progress will continue without disruption.
Watch for your invitation. When your 14-day move window opens, your team will be notified by email and through a banner in your Rupa dashboard. From there, you’ll start the transfer through a short guided process.
Example of the banner in Rupa notifying you that your move window is open.
Tip!
For a look at what’s moving with you and where to find and review this data in Fullscript, see Finding Rupa labs data in your Fullscript account.
Moving your solo practitioner account
Complete the move in just a few minutes without disrupting your day. To begin moving your solo practitioner account:
While logged into your Rupa account, click Move to Fullscript in the pop-up or banner.
On the Moving from Rupa to Fullscript screen, review each section and follow the prompts to continue.
3. When asked if you already use Fullscript, choose either Yes, use my existing Fullscript account or No, create a new Fullscript account to ensure your Rupa data and order history transfer correctly.
Note: The Fullscript account selected during this step will become the destination for your Rupa labs data. Make sure you’re selecting the correct Fullscript account before continuing.
4. Click Next.
5. Based on your answer in the previous step, you’ll either sign in to your Fullscript account or create a new account.
6. Connect your Rupa Health account to Fullscript by clicking Authorize access.
7. When prompted, click Authorize to allow Fullscript to access your Rupa account.
8. If prompted, review the confirmation details, then click Confirm.
After confirming your move, you may be asked to match accounts or patients before completing account setup. Once setup is complete, you’ll be taken to Fullscript.
Note: If you have staff members on Rupa, they will move automatically alongside you. As the provider, you may be prompted to match your staff to their corresponding Fullscript account (or invite to join) before you can finish the move.
Moving your multi-practitioner account
Multi-practitioner accounts move to Fullscript through a scheduled overnight data transfer. Your practice’s designated Account Owner will schedule the move on behalf of the entire practice during off-hours (1–4am EST) on the selected date. Before scheduling your move, make sure to view or update your team’s Account Owner in your Rupa settings.
To schedule the move of a multi-practitioner Rupa account to Fullscript:
Click Schedule Now in the pop-up window.
Review the information in each section and follow the prompts to continue.
3. When asked if you already use Fullscript, choose either Yes, use my existing Fullscript account or No, create a new Fullscript account.
Note: The Fullscript account selected during this step will become the destination for your Rupa labs data.
If you’re part of a multi-practitioner clinic, this choice determines where your entire team’s Rupa data will be transferred. Data from a single Rupa account cannot be split across multiple Fullscript accounts, so confirm you’re selecting the correct Fullscript account before continuing.
If you’re unsure which account to use, contact support before continuing.
4. Click Next.
5. Based on your answer in the previous step, you’ll either sign in to your Fullscript account or create a new one.
6. After you sign in or create an account, connect your Rupa Health account to Fullscript by clicking Authorize access.
7. When prompted, click Authorize to allow Fullscript to access your Rupa account.
8. You’ll see a notice that everyone in your account will be moved to Fullscript. Click Confirm.
9. On the Moving your team members to Fullscript page, click Start.
10. Match practitioners and staff to their Fullscript accounts (or select Invite to join).
11. Click I’m Ready! Move my data to Fullscript.
12. Select the date you’d like to schedule your move to Fullscript.
13. Click Schedule Move!
After you schedule your move, you’ll see a banner in Rupa confirming your move date and time. Continue placing orders on Rupa as usual until the evening of your scheduled move. Any in-progress orders will continue without disruption to patient testing.
An example of the banner in Rupa reminding you of your scheduled move to Fullscript.
After confirming your move, you may be asked to match accounts or patients before completing account setup. Once setup is complete, you’ll be taken to Fullscript.
Review and match patient accounts
In some cases, you may be asked to review and match patient accounts before your data transfer is complete. This happens when a patient in Rupa has the same email address as a patient in Fullscript, but their name appears slightly different. Reviewing these matches helps make sure patient data is transferred to the correct profile.
To review and match patient accounts:
On the Moving your patient data to Fullscript screen, click Start.
2. Compare the patient shown from Rupa with the patient shown in Fullscript.
3. For each match, select Same person or Different person.
4. After reviewing all matches, click I’m Ready! Move my data to Fullscript.
If you select Different person, Fullscript will create a separate patient profile under the same email address.
Complete account setup
After matching any staff or patient accounts, you’ll complete a few final registration and account setup steps before entering Fullscript. Depending on your account and ordering access, some screens may vary.
Review and confirm your account details.
2. Complete labs registration.
3. If prompted, review your ordering access and authorization network settings.
4. Accept the Labs Terms of Service.
5. Sign the Business Associate Agreement (BAA).
Once these steps are complete, you’ll be taken to Fullscript.
Finish setting up in Fullscript
After completing registration and account setup, you’ll arrive on a personalized Home page designed for practices moving from Rupa. This experience is available for 30 days after your move and helps you review imported data, learn key workflows, and complete any remaining setup tasks.
Take the guided tour
When you first arrive in Fullscript, you’ll see a welcome message with the option to start a guided tour.
The tour introduces the main areas of Fullscript and shows you where to find your Home page, lab orders, catalog, account settings, and tools for creating your first plan.
You can take the tour immediately or skip it and explore Fullscript on your own.
Welcome message introducing the guided tour in Fullscript.
Review imported data
As your information imports from Rupa, you’ll see progress directly on your Home page. Depending on your account, imported data may include patients, lab orders, test results, favorites, custom panels, and bundles or templates.
You can continue using Fullscript while your data imports in the background. Select any item to view imported records and track progress.
The personalized Home page shows imported Rupa data, onboarding resources, and recommended setup tasks.
Complete remaining setup tasks
Your Home page includes a personalized list of recommended setup tasks based on how your Rupa account was configured.
Depending on your account, you may see tasks such as:
Reconnect your EHR
Set practitioner pay as your default payment method
Manage your clinic’s signing practitioner
Set up a custom fee
Order specialty kits for in-office use
Select any task to open the corresponding setup page in Fullscript.
Most practices won’t need to complete labs registration or account confirmation at this stage because these steps are now completed before entering Fullscript. If registration or account setup couldn’t be completed earlier, those tasks may appear here so you can finish them later.
Learn how to place a lab order on Fullscript
The Home page includes a short walkthrough video that introduces the Fullscript ordering workflow.
On Fullscript, lab orders are created as part of a plan, which can include labs, supplements, lifestyle recommendations, and resources in one place.
To get started, select Build a plan. You can begin immediately or complete the guided tour first.
Tip!
As you get started with labs on Fullscript, you can also refer to the Getting started with Labs on Fullscript after moving from Rupa guide for additional guidance and tips.
Supporting your move to Fullscript
Our Customer Support team is here to help before, during, and after your move to Fullscript. Our team has experience with both Rupa and Fullscript and can support you through each step of the transition.
If you’re looking for additional guidance during your move, the following articles may help:
You can also contact our team directly:
Email support | |
Phone support | 1-888-488-8153 |
Live chat support | Chat bubble on any Fullscript page. |