If your client’s lab results come back with a critical result, as indicated by the lab company, the signing physician will attempt to call your client up to 3 times within a few hours of receiving results. If they aren't able to reach your client, they'll leave a voicemail.
During that phone call, the signing physician will notify the client of their critical result and encourage them to reach out directly to their provider. The signing physician will not provide a diagnosis nor treatment recommendations. Please note, abnormal results do not necessarily indicate a critical result.
You and your client will both receive copies of the results as soon as they are available from the lab. If you and your client have questions about the results or would like to speak to the physician, they're available for 20 minute consultations for an additional fee. The Rupa team will send both you and your client a follow-up message that includes a booking link for the signing physician.
About Rupa's Signing Physician
Rupa’s signing physician is an MD with 20+ years of experience.
The signing physician does not provide in-depth treatment or protocol recommendations. You are the expert on your clients and their unique needs & history. Our goal is to offer this to you both as supplementary support.
We are working hard to expand our network to include more functional medicine experts for non-critical cases, too!
Booking & Refund Policy for Consultations
Sessions with the signing physician are $50 for 20 minutes
Bookings are made 48 hours (minimum) before the appointment. Once booked, you'll receive a confirmation email and calendar invite to join the call.
You can cancel for a full refund up to 24 hours in advance
Easily reschedule or cancel if needed from the confirmation link in your email or the calendar invite you received.
For any issues, questions, or feedback, please reach out to our team! 💙