# Rupa Health Practitioner Help Center

> Help Center For Practitioners — Guides, FAQs, Support

## Frequently Asked Questions

- [What can I order for patients who live in New York, New Jersey, or Rhode Island?](https://help.rupahealth.com/en/articles/8067351-what-can-i-order-for-patients-who-live-in-new-york-new-jersey-or-rhode-island.md)
- [My practice is outside the US. Can I order lab tests for my patients?](https://help.rupahealth.com/en/articles/8265102-my-practice-is-outside-the-us-can-i-order-lab-tests-for-my-patients.md)
- [Switching your cart to Quest](https://help.rupahealth.com/en/articles/12603169-switching-your-cart-to-quest.md)
- [How do I place an order?](https://help.rupahealth.com/en/articles/6666067-how-do-i-place-an-order.md)
- [Which labs can I order through Rupa?](https://help.rupahealth.com/en/articles/6131513-which-labs-can-i-order-through-rupa.md)
- [What if I use other labs not in your catalog?](https://help.rupahealth.com/en/articles/6131517-what-if-i-use-other-labs-not-in-your-catalog.md)
- [How does Rupa Health work?](https://help.rupahealth.com/en/articles/6131520-how-does-rupa-health-work.md)
- [What EMR / EHR systems do you integrate with?](https://help.rupahealth.com/en/articles/6131521-what-emr-ehr-systems-do-you-integrate-with.md)
- [How do I get results?](https://help.rupahealth.com/en/articles/6131523-how-do-i-get-results.md)
- [How do I track my client’s results over time?](https://help.rupahealth.com/en/articles/8899871-how-do-i-track-my-client-s-results-over-time.md)
- [How do I Stock Kits in Office and Manage Inventory with Rupa?](https://help.rupahealth.com/en/articles/8977586-how-do-i-stock-kits-in-office-and-manage-inventory-with-rupa.md)
- [How do I order blood labs on Rupa?](https://help.rupahealth.com/en/articles/12550419-how-do-i-order-blood-labs-on-rupa.md): Discover how blood testing works on Rupa — from creating panels to tracking patient results.
- [How to connect Practice Better EHR to Rupa](https://help.rupahealth.com/en/articles/6140821-how-to-connect-practice-better-ehr-to-rupa.md)
- [What's the best way for me to get started?](https://help.rupahealth.com/en/articles/6131524-what-s-the-best-way-for-me-to-get-started.md)
- [Do I need to have existing accounts with these labs before signing up?](https://help.rupahealth.com/en/articles/6131527-do-i-need-to-have-existing-accounts-with-these-labs-before-signing-up.md)
- [Can admin staff members complete orders on a practitioner’s behalf?](https://help.rupahealth.com/en/articles/6396538-can-admin-staff-members-complete-orders-on-a-practitioner-s-behalf.md)
- [How do I add others from my clinic to Rupa?](https://help.rupahealth.com/en/articles/6131528-how-do-i-add-others-from-my-clinic-to-rupa.md)
- [What happens if I already have existing accounts directly with the labs?](https://help.rupahealth.com/en/articles/6396536-what-happens-if-i-already-have-existing-accounts-directly-with-the-labs.md)
- [What is the patient experience like?](https://help.rupahealth.com/en/articles/6131532-what-is-the-patient-experience-like.md)
- [What kinds of questions does the Rupa Patient Support Team handle?](https://help.rupahealth.com/en/articles/6396539-what-kinds-of-questions-does-the-rupa-patient-support-team-handle.md)
- [How does finding a blood draw station work?](https://help.rupahealth.com/en/articles/6131533-how-does-finding-a-blood-draw-station-work.md): In our instructions email, we share customized phlebotomy options with your patient based on their location.
- [Do you help patients throughout the process?](https://help.rupahealth.com/en/articles/6131534-do-you-help-patients-throughout-the-process.md)
- [What happens if there are issues with the labs or a patient needs to re-collect?](https://help.rupahealth.com/en/articles/6131535-what-happens-if-there-are-issues-with-the-labs-or-a-patient-needs-to-re-collect.md)
- [Do you nudge patients to complete their tests in a timely way?](https://help.rupahealth.com/en/articles/6131536-do-you-nudge-patients-to-complete-their-tests-in-a-timely-way.md)
- [Can patients have access to results?](https://help.rupahealth.com/en/articles/6131539-can-patients-have-access-to-results.md)
- [What are the customer service hours?](https://help.rupahealth.com/en/articles/6131543-what-are-the-customer-service-hours.md)
- [How can I see what emails you send to my patient or resend them?](https://help.rupahealth.com/en/articles/6396541-how-can-i-see-what-emails-you-send-to-my-patient-or-resend-them.md)
- [What is the Quest patient experience?](https://help.rupahealth.com/en/articles/12533351-what-is-the-quest-patient-experience.md): Learn about the patient experience when completing Quest testing through Rupa.
- [What is LabShops?](https://help.rupahealth.com/en/articles/6955225-what-is-labshops.md)
- [How do I get started with creating a LabShop?](https://help.rupahealth.com/en/articles/6955227-how-do-i-get-started-with-creating-a-labshop.md)
- [What does Physician Services mean for my LabShop?](https://help.rupahealth.com/en/articles/7120859-what-does-physician-services-mean-for-my-labshop.md)
- [How many tests can I add to my LabShop?](https://help.rupahealth.com/en/articles/6955230-how-many-tests-can-i-add-to-my-labshop.md)
- [I run a course and bundle testing into the course price, can I still use LabShops?](https://help.rupahealth.com/en/articles/6955235-i-run-a-course-and-bundle-testing-into-the-course-price-can-i-still-use-labshops.md)
- [Am I able to set-up a LabShop that goes through my license?](https://help.rupahealth.com/en/articles/6955232-am-i-able-to-set-up-a-labshop-that-goes-through-my-license.md)
- [Can I create multiple storefronts?](https://help.rupahealth.com/en/articles/6955231-can-i-create-multiple-storefronts.md)
- [How do I view order results from my LabShop?](https://help.rupahealth.com/en/articles/6955229-how-do-i-view-order-results-from-my-labshop.md)
- [Will everyone in my clinic have access to the same LabShop?](https://help.rupahealth.com/en/articles/6955228-will-everyone-in-my-clinic-have-access-to-the-same-labshop.md)
- [What is the client experience like?](https://help.rupahealth.com/en/articles/6955244-what-is-the-client-experience-like.md)
- [How much does it cost for me to use Rupa’s LabShops?](https://help.rupahealth.com/en/articles/6955239-how-much-does-it-cost-for-me-to-use-rupa-s-labshops.md)
- [What payment options will clients have to pay for lab testing?](https://help.rupahealth.com/en/articles/6955241-what-payment-options-will-clients-have-to-pay-for-lab-testing.md)
- [Can I add a different fee for each test in my LabShop?](https://help.rupahealth.com/en/articles/6955238-can-i-add-a-different-fee-for-each-test-in-my-labshop.md)
- [How do I add an additional fee to my LabShop orders?](https://help.rupahealth.com/en/articles/6955236-how-do-i-add-an-additional-fee-to-my-labshop-orders.md)
- [What if clients have questions about their results?](https://help.rupahealth.com/en/articles/6955246-what-if-clients-have-questions-about-their-results.md)
- [How do clients receive their results?](https://help.rupahealth.com/en/articles/6955245-how-do-clients-receive-their-results.md)
- [How does Rupa Health’s pricing work?](https://help.rupahealth.com/en/articles/6131530-how-does-rupa-health-s-pricing-work.md)
- [What payment options do you offer for patients?](https://help.rupahealth.com/en/articles/6131544-what-payment-options-do-you-offer-for-patients.md): Credit, Debit, and 3-Month Interest-Free Payment Plans
- [As a practitioner, can I pay for the test myself and charge my patients separately?](https://help.rupahealth.com/en/articles/6131548-as-a-practitioner-can-i-pay-for-the-test-myself-and-charge-my-patients-separately.md)
- [As a practitioner, can I add an additional line item to my Rupa order?](https://help.rupahealth.com/en/articles/6131549-as-a-practitioner-can-i-add-an-additional-line-item-to-my-rupa-order.md)
- [What is your return policy for kits?](https://help.rupahealth.com/en/articles/6131555-what-is-your-return-policy-for-kits.md)
- [What billing options are available?](https://help.rupahealth.com/en/articles/6396542-what-billing-options-are-available.md)
- [When You Can Expect Custom Fee Payouts](https://help.rupahealth.com/en/articles/9769724-when-you-can-expect-custom-fee-payouts.md)
- [Custom Fee & Stripe FAQ](https://help.rupahealth.com/en/articles/9769735-custom-fee-stripe-faq.md)

## Rupa Physician Services

- [Rupa Physician Services at a glance](https://help.rupahealth.com/en/articles/6591807-rupa-physician-services-at-a-glance.md)
- [What is the additional Rupa Physician Services fee?](https://help.rupahealth.com/en/articles/6591811-what-is-the-additional-rupa-physician-services-fee.md)
- [What is the client experience with Rupa Physician Services?](https://help.rupahealth.com/en/articles/6591809-what-is-the-client-experience-with-rupa-physician-services.md)
- [Who is a fit for Physician Services?](https://help.rupahealth.com/en/articles/6591783-who-is-a-fit-for-physician-services.md)
- [Will I still get access to my client’s results for orders using Rupa Physician Services?](https://help.rupahealth.com/en/articles/6591797-will-i-still-get-access-to-my-client-s-results-for-orders-using-rupa-physician-services.md)
- [What happens if there are Critical Results when Rupa Physician Services is used?](https://help.rupahealth.com/en/articles/6591800-what-happens-if-there-are-critical-results-when-rupa-physician-services-is-used.md)
- [What interactions do I have with the authorizing physician?](https://help.rupahealth.com/en/articles/6591801-what-interactions-do-i-have-with-the-authorizing-physician.md)
- [Why can't I edit a client's labs after I submit the cart?](https://help.rupahealth.com/en/articles/8828357-why-can-t-i-edit-a-client-s-labs-after-i-submit-the-cart.md)
- [Why are certain tests unavailable when using Physician Services?](https://help.rupahealth.com/en/articles/8828363-why-are-certain-tests-unavailable-when-using-physician-services.md)

## Move to Fullscript

- [Moving to Fullscript: Practitioner Resources](https://help.rupahealth.com/en/articles/13875811-moving-to-fullscript-practitioner-resources.md)
- [Pricing and service fee parity when you move from Rupa to Fullscript](https://help.rupahealth.com/en/articles/13911178-pricing-and-service-fee-parity-when-you-move-from-rupa-to-fullscript.md)
- [Selecting your Account Owner in Rupa](https://help.rupahealth.com/en/articles/13911209-selecting-your-account-owner-in-rupa.md)
- [Moving your Rupa account to Fullscript](https://help.rupahealth.com/en/articles/14048914-moving-your-rupa-account-to-fullscript.md)